Refund policy
RETURN & REFUND POLICY - [Malibu Succulent Nursery]
Last Updated: August 30, 2026
Thank you for shopping with us! Because we sell live perishable plants, our policy is different from a regular store.
1. LIVE PLANTS ARE PERISHABLE - NO RETURNS
Due to the perishable nature of live succulents, we do not accept returns or exchanges if you simply change your mind, ordered the wrong plant, or overwatered / killed the plant after delivery.
All sales are final after 48 hours from delivery. This applies to single 2.5" plants and 12-packs / bulk trays.
2. DEAD ON ARRIVAL / DAMAGED IN TRANSIT - WE COVER IT
We guarantee your plants arrive alive and healthy. If your plant arrives dead, frozen, or severely damaged in shipping, we will replace it or refund you.
You MUST do this within 48 hours of delivery:
- Take a photo of the damaged plant(s) still in the original packaging
- Take a photo of the shipping box
- Email us at [your email] with your order # and photos
Without photos within 48 hours, we cannot issue a refund - we need to file a claim with the carrier.
3. 12-PACK & BULK ORDERS
For 12-packs and wholesale trays, we allow up to 2 plants in a 12-pack to be considered DOA due to transit stress (a few dropped leaves on Jelly Bean and Rosea Ice Plant is NORMAL). If more than 2 plants in a 12-pack arrive dead/mushy, we will refund for those plants or reship.
A few fallen jelly beans / leaves is NOT damage - those leaves will propagate into new plants.
4. CANCELLATIONS
You can cancel for a full refund if your order has not yet shipped. Once it has shipped and you have a tracking number, it cannot be canceled because it's a live plant in transit.
If you refuse delivery or the package is returned to us because of an incorrect address, we will refund the plant cost minus shipping costs, as the plants will no longer be sellable.
5. SHIPPING DELAYS
We are not responsible for shipping delays caused by USPS / UPS / FedEx, weather, or incorrect addresses entered at checkout. If your package is delayed more than 5 days and plants arrive dead, contact us within 48 hours with photos and we will handle it case-by-case.
6. HOW REFUNDS WORK
If approved, refunds will be issued to your original payment method within 3-5 business days. Replacement plants will be shipped on our next shipping day (Monday-Wednesday).
For issues, contact:
Malibu Succulent Nursery
30765 Pacific Coast Highway #201
Malibu, CA 90265
United States
Email: mdupre711@gmail.com
Website: https://malibusucculentnursery.com
Hours: Mon-Fri 9AM-4PM PST
We grow everything here in Malibu, CA and we want you to succeed. If you are having trouble with care, email us a photo before the plant dies - we will help you save it.